Products & Choosing the Right Solution
The right MuteCase solution depends primarily on the type of protection you require and how the product will be used within your organisation.
Our range has been developed to address different privacy and security requirements, and we can help you identify the most appropriate solution for your intended deployment.
If you are unsure which product best suits your requirements, or if your application is unusual or more complex, contact us before purchasing. Tell us what you need to protect and how you intend to use the solution, and we will guide you towards the most appropriate option.
Yes. The standard MuteCase range has been deliberately focused around the privacy and security requirements where our specialist expertise can provide the most value.
When a requirement cannot be adequately addressed by one of our standard products, we can assess whether a tailor-made solution is technically and commercially feasible.
If you have a specific or unusual requirement, contact us with details of what you need to achieve. We can review the application and determine whether a suitable custom solution can be developed.
MuteCase products are designed for international use and do not require country-specific electrical versions.
All MuteCase products are USB powered, which simplifies deployment across different countries and locations.
The appropriate product should therefore be selected according to the type of privacy or security protection required and the intended application, rather than the country in which it will be used.
Quotations & Purchasing
Organisations can purchase directly from MuteCase or request a formal quotation before placing an order.
We can accommodate purchase orders, supplier or vendor onboarding procedures, and the procurement requirements commonly used by corporate and public-sector organisations.
For larger quantities or project-based requirements, contact us with the details of your intended deployment so that we can prepare an appropriate quotation.
Yes. MuteCase can support organisations deploying products across multiple offices, sites or countries.
Requirements can be coordinated through a central purchasing point while products are supplied for deployment across different locations.
For multi-site or multinational projects, contact us with the locations and quantities involved so that we can discuss the most appropriate supply and delivery arrangements.
MuteCase products do not normally require a specific export licence for supply to authorised destinations.
They have been deliberately developed with international supply in mind, allowing organisations in different countries to purchase and deploy our solutions without the specialised export licensing procedures associated with certain security technologies.
Supply remains subject to any applicable international trade restrictions and regulations.
Delivery, Installation & Use
MuteCase offers several delivery options depending on the destination, order size and required delivery time.
Customers can select the shipping method that best suits their requirements, from expedited air freight to surface freight, with palletised freight available for larger orders.
Available delivery options and the corresponding shipping cost can be provided as part of your quotation.
No. MuteCase products are designed to be straightforward to deploy and use without professional installation or specialist training.
They operate independently and do not need to be connected to your organisation’s IT network or infrastructure.
Ease of deployment and everyday operation is an important part of the MuteCase design brief, allowing products to be introduced into existing working environments with minimal disruption.
Yes. Some MuteCase solutions are specifically designed for mobile use and can easily be deployed in different locations as required.
Larger desktop models can also be relocated, but their size, weight and construction make them better suited to a defined working location rather than being moved frequently.
For organisations requiring protection across several rooms or working areas, we can help determine the most appropriate combination and number of units for the intended deployment.
Support, Warranty & Custom Requirements
MuteCase products are supplied with a warranty covering manufacturing defects and faults under normal use.
We design and assemble our products with long-term professional use in mind and provide direct assistance should a warranty issue arise.
Full warranty conditions, including the applicable warranty period and exclusions, are detailed in our warranty terms and conditions.
MuteCase products are designed to be straightforward to operate without requiring specialist technical support for everyday use.
However, our support does not end with the purchase. If you need assistance with your product, its operation or its deployment, MuteCase remains available to provide direct guidance and support.
Our objective is to ensure that your MuteCase solution continues to be used effectively within your organisation.
Yes. When a requirement cannot be adequately addressed by our standard product range, MuteCase can assess the possibility of developing a custom solution.
Our approach starts with understanding the privacy or security challenge, the intended environment and the practical requirements of the deployment. We can then determine what is technically achievable using our specialist knowledge and engineering experience.
If you have a specific requirement, contact us to discuss the application and we will assess whether an appropriate solution can be developed.
